It may happen that Wakeo lacks information to track shipments.
This can be due to a lack of data or incorrect information transmitted by the shipper or freight forwarder (e.g., no booking or container number received).
The other reason can be a lack of information from the carrier (e.g if the carrier didn’t notify the loading of the container on the cargo).
Our Product & Support teams are always monitoring those cases to solve issues asap.
For more information, please feel free to contact us, anytime! We'll be happy to help.