The purpose of this article is to explain the usefulness and functionality of the Transport Performance dashboard in Analytics.
Below you'll find some tips on how to use this dashboard:
Purpose of this dashboard:
Provide a neutral, independent performance measure to implement improvement actions.
Main details :
Measurement units: The user can choose the unit (number of containers, number of shipments, etc.) that will apply to the entire page.
- Overall performance :
- Total number of containers
- Average lead time
- On-time deliveries
- One week late
- More than one week late
Average monthly lead time in days: Indicated by a line graph with a trend per year.
Performance by route: A bar graph shows the breakdown of performance by shipper, with percentages indicating on-time and late shipments by days of delay.
You can analyze your performance using different delay periods, depending on the criticality of one or more shipments, for example.
For air and road shipments, the delay periods are as follows: Arrived on time, 1 day delay or more than one day delay.
How to use this page in several examples?
- Preparing a performance review meeting with a forwarder or carrier:
Use the main filter to select a forwarder or carrier (1).
Select a "route" in the first chart to focus your analysis on specific routes (2).
Select "departure" or "arrival" if the operational teams you encounter cover only certain specific countries (3).
The main users of this Dashboard are more likely to be purchasing or operational team members. - Identify a route with poor performance and the associated carrier or forwarder to improve performance:
Select a "route" and identify a low-performance route in the graph on the right (4).
Select a "forwarder" or "carrier" in the left-hand chart to compare their performance (5).
Another example of how to use this page:
To obtain precise information on customer delays:
- Select the "recipient" in the left-hand chart (1) to identify the one with the greatest delays.
- Select the "route" in the second chart (2) to understand which route to focus on.
Key users: Sales and customer service teams.