The AI Assistant answers your questions about your shipments in plain language: delays, arrivals, breakdowns by carrier or port, and more. It only uses the shipments you can already see in the platform.
Step by step:
1. In the main menu, click AI Assistant.
2. Type your question in the Ask about your shipments... field, or click a suggestion. For example: “Which of my shipments are late right now?”
3. Refine the answer in the same conversation, without starting over: “Only sea, more than 3 days late”, then “Add the ETA and the carrier”.
4. Click a reference in the answer to open the shipment page.
5. To share an answer, click Copy response and paste it into an email, Teams or a spreadsheet: titles, bold text and tables are kept.
6. Rate the answer with Helpful or Not helpful. Your feedback helps us improve it.
7. To change topic, click New chat.
More questions to try:
“What’s arriving at Rotterdam next week?”
“Break down my active sea shipments by carrier, with how many are more than 7 days late for each”
“How many shipments arrived in Le Havre each month since June?”
“Where is container MSCU1234567?”
“Which of my vessels are within 100 km of Rotterdam right now?”
You can write in any language: the assistant answers in the same language.
Result: in a few seconds you get the answer, then the list or table of matching shipments. Counts cover all your shipments, even when the list only shows some of them.
Good to know: the AI Assistant is in beta and can make mistakes, so check important information before you act. A conversation has a message limit (a counter shows it); after that, start a new chat. It can’t see documents, bookings, TEU, weight or package counts yet.
Don’t see AI Assistant in the menu? Ask the person who manages users in your organization, or your Wakeo contact. Explanations here